Retail Insider: Mobile Klinik Sees Explosive Growth with Aggressive Multi-Year Expansion Plan
The explosion in the use of smartphones and tablets has led to a proliferation of repair stores for electronic devices.
And Toronto-based Mobile Klinik has been at the forefront of keeping Canadians using their devices as the company has aggressively expanded across the country with ambitious plans for future growth – which will include moving into Walmart locations.
“Our plan is to have 80 stores by the end of the year so that will be 40 net openings in 2019 and an additional 40 stores per year for the next three years to get us to our target of about 200 stores across Canada,” said Tim McGuire, the company’s CEO.
“Starting in mid-May with what will be our number 50 store, we will start opening within Walmart Supercentres across Canada. We’re really excited about this. It’s a great opportunity for us. We’re starting with a group of five stores spread across the country. The first one will be in Scarborough West in Toronto but then we’ve got four more planned. One in Airdrie, Alberta. One in Fredericton, New Brunswick. One in Oshawa, Ontario and one in London. That’s the first wave and more will follow. We’re really excited about this opportunity. No one else in Canada will be doing this and it’s a great opportunity for us to not only leverage the traffic and customers that Walmart already has but frankly to draw customers into their store which I know they’re excited about because our store’s a destination.”
The company’s first store opened September 2015 in the St. Laurent Shopping Centre in Ottawa.
“It’s a great store for us. It’s still one of our highest performers almost four years later,” said McGuire.
“We are the leading provider of trusted, professional repair services for smartphones and tablets. That means we do a lot of repairs of broken screens, of dead batteries, of charging ports that don’t work any longer, of home buttons that aren’t working, of camera lenses that get cracked, speakers that don’t work, or headphone jacks that don’t work. Anything that prevents you from having the full experience of a 100 percent performing smartphone. We can repair any phone, any brand, any time.”
All repairs are done in-store, in front of the customer by trained, bonded, customer-service oriented technicians. It repairs all major brands of smartphones and tablets. The company says repairs are usually completed in less than 60 minutes (some repairs, for example, water damage, may take longer).