Overview
Crosslinx Transit Solutions (Crosslinx) was established to deliver and maintain a light rail transit (LRT) project in Toronto, Canada. To facilitate project management through the use of mobile applications and communication on the job site, Mobile Klinik recommended and fulfilled a bulk order of 100+ iPhone 11s. To reduce the downtime associated with broken devices, Crosslinx repairs their devices in-store due to the quick turnaround times and numerous locations.
Customer Needs
Crosslinx required a device lifecycle management partner that could fulfill a large order of certified pre-owned phones (CPOs) and handle significant repair volumes due to their industrial work environment. They also required streamlined processes, such as fast repair turnaround times and convenient billing, due to the scale of the project. Mobile Klinik promptly fulfilled requests for other iPhone models as business needs changed during the project.
Solutions
Certified Pre-Owned iPhone 11
Crosslinx needed devices compatible with the latest iOS to support their mobile applications. Remaining within budget was another important factor and by purchasing certified pre-owned phones rather than new, Crosslinx saved over 40% on their order when compared to purchasing brand-new devices.
Key specifications of the iPhone 11 are:
- Available in 64GB, 128B, and 256GB
- 6.1 inch (diagonal) all-screen LCD Multi-Touch display
- Splash, water, and dust resistant
- A13 Bionic chip
- iOS capabilities
- Face ID
Account Management & Repairs
It is common for devices to break when working in industrial environments and therefore Crosslinx required a partner that could handle large repair volumes and easy billing to their account. With over 110+ locations across North America, it is convenient for a worker to visit nearby stores for quick device repairs. Mobile Klinik’s fast turnaround time was crucial for preventing delays and remaining on track for project completion.
Results
In the construction industry, efficient communication, timely project completion, and adherence to budget guidelines are essential. Partnering with Mobile Klinik helped Crosslinx achieve their goals with a bulk order fulfillment of 100+ certified pre-owned phones and providing quick and easy repairs with account management.