Device Check Up - Mobile Klinik

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Mobile Klinik Device Checkup App

Diagnose problems with a quick scan and get step-by-step optimization tips. Visit the App Store or Google Play from your device to download today.
*Only available on mobile.
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Features you don’t want to miss out on

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Checkup

Run a series of quick diagnostic tests and get smart suggestions to help keep your device running at peak performance.

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person holding phone

Repair

Get a custom repair quote and bring your device into a store – most repairs can be completed in less than an hour.

Trade-in your phone

Easily generate a quote for your device, then trade it in at any Mobile Klinik for a Certified Pre-Owned phone.

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person holding phone

Plan your visit

Find a store near you and book an appointment for a repair or resale with ease.

Save

Access special promotions and offers on Certified Pre-Owned phones, repairs, activations and more.

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Get started today

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With either your smartphone or tablet, download the Mobile Klinik Device Checkup app on the App Store or Google Play.

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Look through the different features our app has to offer and discover what's next for your device.

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Let the optimizations begin and watch how our innovative tool helps you get the most out of your device.

Frequently asked questions

Mobile Klinik Device Checkup is available on iOS and Android devices. Visit the Apple App Store or Google Play from your device to download today.

You can access the tools from the homescreen of the app. This makes it easy for you to use the right tool for the help you are looking for. The Health Check tool will run a series of tests directly from your device. It will provide the status and personalized recommendations on:
  • Battery
  • Storage
  • Connectivity
  • Data
  • Device
The Repair tool helps you fix your device where and when you need it. You can book an appointment at your nearest Mobile Klinik location, get a repair quote and find a store.   The Sell Your Phone tool allows you to complete a series of interactive tests and questions to get a device quote. Once you receive a device quote you can visit a Mobile Klinik store to trade in your phone for a prepaid Visa gift card.

Mobile Klinik Device Checkup requests several permissions to help diagnose and understand your device. This information is used to offer you tailored suggestions on how to improve your device, and to help us improve the app itself. The privacy of your information is protected. You can read more about privacy at TELUS by visiting telus.com/privacy. We request the following permissions within the Android app when you open it for the first time. After approving them, you will not need to approve them again:
  • Phone: We use this permission to diagnose roaming, network connectivity and network status
  • Storage: We use this permission to diagnose which apps and content are consuming your storage and to check your SD card status (if equipped)
  • Contacts: We use this permission to diagnose and verify you have activated theft protection and device backup accounts
  • Location: We use this permission to diagnose cell network and GPS information, and alert you to known issues in your local area
  • Data Usage: We use this permission to check how much data each app on your device is using and to identify data saving suggestions for your installed apps
  • System Access: We use this permission to help you fix common system settings, such as misconfigured network settings, in a single touch