Device Check Up - Mobile Klinik

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Mobile Klinik Device Checkup App

Diagnose problems with a quick scan and get step-by-step optimization tips. Visit the App Store or Google Play from your device to download today.
*Only available on mobile.
hand holding a phone with the Mobile Klinik app

Features you don’t want to miss out on

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Health check

Runs diagnostics to give you tips and recommendations in the following areas:

  • Ensures your device is at peak performance
  • Checks for known issues and ensures iOS is up to date
  • Learn helpful tips to manage frequently-used apps to save space, battery and data
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person holding phone


Repair covers programs and services including:

  • Locating your closest Mobile Klinik location
  • Booking an appointment at the Mobile Klinik store of your choice
  • Getting a repair quote from a Mobile Klinik representative

Sell your phone

Provides a quote for your device following a series of tests and questions, for which you can receive a VISA gift card in exchange.

person holding phone
person holding phone

Find a store

Find your nearest location for a repair, to sell us your device, or even to activate a device on one of our carrier partners.

Get started today

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With either your smartphone or tablet, download the Mobile Klinik Device Checkup app on the App Store or Google Play.

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Look through the different features our app has to offer and discover what's next for your device.

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Let the optimizations begin and watch how our innovative tool helps you get the most out of your device.

Frequently asked questions

Mobile Klinik Device Checkup is available on iOS and Android devices. Visit the Apple App Store or Google Play from your device to download today.

You can access the tools from the homescreen of the app. This makes it easy for you to use the right tool for the help you are looking for. The Health Check tool will run a series of tests directly from your device. It will provide the status and personalized recommendations on:
  • Battery
  • Storage
  • Connectivity
  • Data
  • Device
The Repair tool helps you fix your device where and when you need it. You can book an appointment at your nearest Mobile Klinik location, get a repair quote and find a store.   The Sell Your Phone tool allows you to complete a series of interactive tests and questions to get a device quote. Once you receive a device quote you can visit a Mobile Klinik store to trade in your phone for a prepaid Visa gift card.

Mobile Klinik Device Checkup requests several permissions to help diagnose and understand your device. This information is used to offer you tailored suggestions on how to improve your device, and to help us improve the app itself. The privacy of your information is protected. You can read more about privacy at TELUS by visiting We request the following permissions within the Android app when you open it for the first time. After approving them, you will not need to approve them again:
  • Phone: We use this permission to diagnose roaming, network connectivity and network status
  • Storage: We use this permission to diagnose which apps and content are consuming your storage and to check your SD card status (if equipped)
  • Contacts: We use this permission to diagnose and verify you have activated theft protection and device backup accounts
  • Location: We use this permission to diagnose cell network and GPS information, and alert you to known issues in your local area
  • Data Usage: We use this permission to check how much data each app on your device is using and to identify data saving suggestions for your installed apps
  • System Access: We use this permission to help you fix common system settings, such as misconfigured network settings, in a single touch