Overview
Fairmont Hotels (Fairmont) simplified their cleaning and servicing operations by purchasing a bulk order of certified pre-owned phones for their housekeeping staff. Mobile Klinik fulfilled a volume order of iPhone SE 2nd Generation devices which allowed them to track and monitor cleaning schedules via mobile applications. This coordination ensured timely and attentive service to guests, which is crucial to achieving customer satisfaction in the hospitality industry.
Customer Needs
Fairmont required a device lifecycle management partner that could consistently deploy devices on an as-needed basis throughout the year. The ability to place an ad-hoc order and have it shipped out within 3 business days is imperative to efficiently running cleaning operations. These devices needed sufficient iOS and Wi-Fi capabilities to support the required mobile applications used by the housekeeping staff to coordinate cleaning schedules.
Solutions
Certified Pre-Owned iPhone SE 2nd Generation
Fairmont specifically requested 90+ iPhone SE 2nd Generation devices which Mobile Klinik was able to source and fulfill within 3 business days. By purchasing through Mobile Klinik instead of the manufacturer, Fairmont saved nearly 50% on their order.
Key technical specifications of the iPhone SE 2nd Generation are:
- Available in 64GB, 128GB, 256GB
- 4.7 inch (diagonal) widescreen with LCD Multi-Touch display
- A13 Bionic chip
- iOS capabilities
- Touch ID
Protection Bundle
To protect its fleet of devices and avoid costly downtime, Fairmont purchased the Protection Bundle which includes a phone case, tempered glass screen protector, and 2 years of unlimited $0 screen repairs. All repairs can be mailed-in or brought in-store to any Mobile Klinik location. With 110+ locations in North America, workers can easily locate and visit a nearby store. Repairs are performed by our expert trained technicians who only use premium quality parts.
Results
In an industry as competitive as the hospitality industry, customer experience is extremely important to encourage repeat business and overall satisfaction. Mobile Klinik’s fulfillment of a bulk order of the iPhone SE 2nd Generation and the Protection Bundle enabled Fairmont to closely monitor the cleaning schedule and ensure a timely check-in experience for guests. Using Mobile Klinik allowed Fairmont to reach their goals at a fraction of the cost and rely on a team with technical expertise and dedicated account management.