
Phones
50 Rideau St
Ottawa, ON K1N 9J7
Hours may differ during the holiday period. Please call our store to confirm the hours!
Monday 10:00 am – 9:00 pm
Tuesday 10:00 am – 9:00 pm
Wednesday 10:00 am – 9:00 pm
Thursday 10:00 am – 9:00 pm
Friday 10:00 am – 9:00 pm
Saturday 10:00 am – 9:00 pm
Sunday 11:00 am – 6:00 pm
This location is a WISE Authorized Service Provider
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair.
All devices are backed by our Mobile Klinik warranty and over 130 stores, coast-to-coast, to support your online purchase.
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Send us your device using our fast courier partners and we’ll send it back fixed the day we receive it.
Mail-in a deviceNot sure what to do about your broken phone or tablet? If your device has stopped working, has a cracked screen or slipped into a pool of water, bring it into our Mobile Klinik store in Ottawa located just inside the Rideau Centre. Mobile devices are an important part of our everyday lives. They help us stay connected, informed, on time, and they store some of our favourite photos from those precious moments in life. Get your phone or tablet diagnosed with fast and immediate repairs that can usually be completed in 60 minutes or less.
At Mobile Klinik, our tech team is knowledgeable, trained, and experienced at repairing all sorts of issues, whether it’s a screen repair, water damage, an issue with the headphone jack, or something more intricate. Software updates, data backups, and virus protection can also be applied to improve the performance of your phone or tablet. We have the tools and expertise to repair most major brands including Apple, Samsung, Blackberry, Huawei, Google, HTC, LG and more. Every repair is made with the highest quality parts, and you’ll get an automatic lifetime warranty on all parts and labour. Customers can feel confident knowing that their device is in the most trusted hands in the industry. If there’s a solution, we’ll find it!
While you’re waiting for your device, check out our selection of certified, pre-owned devices. All refurbished items undergo a rigorous inspection process by our team, where they’re repaired and tested before being certified and placed up for sale. You can get a recent, gently used phone with updated software that works just like new for a fraction of the price of a new one. It’s a great option to consider in the event that your phone can’t be fixed.
Mobile Klinik offers a range of devices, all in like-new cosmetic condition and backed by a one year warranty. No matter what budget or preference you have – iOS or Android – we have devices in stock. From iPhone 7 available in all colours and storage capacities handsets to the beautiful new Samsung S10, you can shop our entire selection and purchase with confidence knowing everything is in like-new condition, fully vetted, tested and ready to go.
Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
Samsung is a registered trademark of Samsung Electronics Co., Ltd.
1. Offer subject to change without notice. Includes (1) $125 discount on the iPhone 14 Pro 128 GB Good grade certified pre-owned phone; (2) a one-time $50 bill credit, inclusive of tax, provided that the customer meets eligibility requirements. Customers must activate a line with Koodo or TELUS at a Mobile Klinik store. Offer also inclusive of a $50 bonus-trade in top-up. Trade-in value determined at the time the eligible device is brought into store, at Mobile Klinik’s sole discretion, and is given to the customer at the time of the transaction, and may not be used at a later time. A one-time connection fee of $80 applies to in-store and call center upgrades and activations and is subject to change without notice. While quantities last. Offer not redeemable for cash or a cash equivalent.
2. Offer subject to change without notice. Includes (1) $75 discount on the Samsung S23 Ultra 256 GB Good Enough grade certified pre-owned phone; (2) a one-time $50 bill credit, inclusive of tax, provided that the customer meets eligibility requirements. Customers must activate a line with Koodo or TELUS at a Mobile Klinik store. Offer also inclusive of a $50 bonus-trade in top-up. Trade-in value determined at the time the eligible device is brought into store, at Mobile Klinik’s sole discretion, and is given to the customer at the time of the transaction, and may not be used at a later time. A one-time connection fee of $80 applies to in-store and call center upgrades and activations and is subject to change without notice. While quantities last. Offer not redeemable for cash or a cash equivalent.
3. Offer and regular pricing subject to change without notice and available in store-only at participating locations. Available to new Koodo or TELUS post-paid mobility customers purchasing select certified pre-owned phones from Mobile Klinik, including, but not limited to, iPhone 14 128 GB, in good enough condition only, with the Koodo Happy Tab or TELUS Easy Payment, when activating an eligible mobility plan. Cannot be combined with other promotions. Subject to approved credit. If you cancel your service or if Koodo terminates the Agreement in accordance with the Service Terms, any Tab balance plus the Tab Bonus balance becomes due and payable. The remaining Tab balance and Tab Bonus balance will be calculated based on an equal monthly reduction over a 24-month period. Requires Koodo voice and data plan. Taxes (including provincial or municipal 911 fees, if applicable) and pay-per-use charges (including long distance and roaming) are extra. Offer cannot be combined with any other promotions or promo codes. Subject to approved credit with a 24-month TELUS Easy PaymentⓇ agreement (0% APR) on any in-market plan with data and voice included. TELUS Easy PaymentⓇ balance will be repaid over a 24 month period via equal monthly payments. Payment of any outstanding TELUS Easy PaymentⓇ balance, subject to applicable adjustments, is due upon termination, or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. A one-time connection fee of $80 applies to in-store and call center upgrades and activations.Connection fee is subject to change without notice.
4. Offer and regular pricing subject to change without notice and available in store-only at participating locations. Available to new Koodo or TELUS post-paid mobility customers purchasing select certified pre-owned phones from Mobile Klinik, including, but not limited to: Samsung Galaxy S23 128 GB, in good enough condition only, with the Koodo Happy Tab or TELUS Easy Payment, when activating an eligible mobility plan. Cannot be combined with other promotions. Subject to approved credit. If you cancel your service or if Koodo terminates the Agreement in accordance with the Service Terms, any Tab balance plus the Tab Bonus balance becomes due and payable. The remaining Tab balance and Tab Bonus balance will be calculated based on an equal monthly reduction over a 24-month period. Requires Koodo voice and data plan. Taxes (including provincial or municipal 911 fees, if applicable) and pay-per-use charges (including long distance and roaming) are extra. Offer cannot be combined with any other promotions or promo codes. Subject to approved credit with a 24-month TELUS Easy PaymentⓇ agreement (0% APR) on any in-market plan with data and voice included. TELUS Easy PaymentⓇ balance will be repaid over a 24 month period via equal monthly payments. Payment of any outstanding TELUS Easy PaymentⓇ balance, subject to applicable adjustments, is due upon termination, or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. A one-time connection fee of $80 applies to in-store and call center upgrades and activations.Connection fee is subject to change without notice.
5. Requires activation of a TELUS or Koodo rate plan. For an eligible activation, Mobile Klinik will provide customer with a $125 credit towards a repair. Activation and repair/replacement must be completed in the same transaction. Not stackable with another activation promo. Not applicable to Apple OEM screen replacement. For iPhone and iPad digitizer/screen replacement single or combo bundle over $125, customers will pay for the difference.
6. While quantities last. Subject to approved credt. Customers must activate a line with Koodo or TELUS at a Mobile Klinik store Taxes due monthly. While quantities last. Offer subject to change. Taxes calculated based on the original purchase price before any credits are applied. Protection Bundle+ available on select phone models. See Protection Bundle+ full conditons: https://mobileklinik.ca/general-terms-conditions/