Cell Phone, iPhone & iPad Repair Waterloo | Mobile Klinik Conestoga Mall

Save 25% off any repair* during our Customer Appreciation Event. Find a participating location.

Customer Appreciation Event is on now. Save 25% off repairs*. Offer ends March 9, 2026.

Active promotion at this location

Mobile Klinik Conestoga Mall

550 King St. N.
Waterloo, ON N2L 5W6

Store Hours

Hours may differ during the holiday period. Please call our store to confirm the hours!

Monday 10:00 am – 9:00 pm
Tuesday 10:00 am – 9:00 pm
Wednesday 10:00 am – 9:00 pm
Thursday 10:00 am – 9:00 pm
Friday 10:00 am – 9:00 pm
Saturday 10:00 am – 6:00 pm
Sunday 11:00 am – 5:00 pm

Still qualify for your 1 year warranty? This location is authorized for in-warranty repairs.

  • Apple Independent Repairs Authorization Icon
  • In-Warranty Google Repairs Authorization Icon
  • In-Warranty Samsung Repairs Authorization Icon
wise Certified Logo

This location is a WISE Authorized Service Provider

WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair.

Like-new Phones

Certified Pre-Owned Phones

Accessories

Accessories

Device Repair

Device Repair

Sell A Phone

Sell A Phone

Need to get connected? We can help you get started with one of these carrier partners at this location:

Telus Logo Koodo Logo Public Mobile Logo

Looking for savings? Smart move.

Shop exclusive deals on certified pre-owned phones, accessories, and repairs.

Phones

Save up to $250 on a wide variety of iPhone 15 models.

Activate on a phone plan and trade-in an older device to save as much as $250 on iPhone 15 models* including:
  • iPhone 15 as low as $629 $429.
  • iPhone 15 Pro as low as $829 $579.
  • iPhone 15 Pro Max as low as $1049 $799.3
Picture of an iPhone

Repair

Get free phone check-up in-store today.

In less than 5 mins our expert technicians will diagnose your device, checking your battery health, speaker test and more. This also includes a phone cleaning.5

Brands we are proud to service.

Samsung Logo
Apple Logo
Google Logo
motorola Logo
ONEPLUS Logo
oppo Logo
ZTE Logo
TCL Logo
NOTHING Logo
Xiaomi Logo
HONOR Logo
Huawei Logo
LG Logo
BlackBerry Logo
Sony Logo

What Our Customers Are Saying

5 stars

Rated 4.8/5 with 399+ reviews.
Read our reviews on Google

Can’t make it into a store?

We offer other convenient options.

Shop Now

All devices are backed by our Mobile Klinik warranty and over 130 stores, coast-to-coast, to support your online purchase.

Shop now
front of an Mobile Klinik location

Mail-In

Send us your device using our fast courier partners and we’ll send it back fixed the day we receive it.

Mail-in a device
person holding a box that with the mobile klinik logo on it

Don't Suffer With a Broken Device Any Longer

It appears problems always happen to our smart devices when we least expect it – and often when we need them the most. Whenever that happens, turn to Mobile Klinik for help! Our team at the Conestoga Mall in Waterloo is here to assist you with any issues you may have with your phone or tablet, whether a cracked screen, damaged headphone or charging ports, a damaged battery or even a frozen screen.

Read more

Dedicated Service from Experienced Technicians

How does it work? You don’t need to book an appointment. Drop-ins are always welcome, and for most common issues, repairs can be completed while you wait, often within 60 minutes or less. Just visit us at your earliest convenience and we’ll diagnose the problem for free and give you a quote for the repair before we begin. Whether you have an iPhone, Samsung, Motorola, HTC, Huawei or LG – we have all the premium tools and equipment in-store to service almost all major brands.

From sensitive data to sentimental photos to important contacts – we get how stressful it can be when your phone or tablet experiences a problem or sustains damage from a sudden slip and fall. Losing everything that’s stored away on your phone or tablet is a big deal. That’s why we work diligently with every device to keep your data safe and accessible. Rest assured, if there’s a solution, we’ll find it.

Service Beyond Repairs

our selection of Certified Pre-Owned devices. All refurbished devices have been restored and rigorously tested to ensure they look and operate like new. So if you need to replace or upgrade your existing device, you can get a gently used phone for an incredibly low price – an ideal option for budget-savvy shoppers who don’t want to fork out a large sum of money for a brand new phone.

photo of a mobile klinik store front

*Applicable to any repair, excluding Apple OEM repair. Offer is not stackable with other repair offers. Offer ends March 9, 2026 and subject to change without notice. Available in store-only at participating locations.

1. Offer and regular pricing subject to change without notice and available in store-only at participating locations. Available to new Koodo or TELUS post-paid mobility customers purchasing select certified pre-owned phones from Mobile Klinik, including, but not limited to: iPhone 15 128 GB only with the Koodo Happy Tab or TELUS Easy Payment, when activating an eligible mobility plan. Cannot be combined with other promotions. Subject to approved credit. If you cancel your service or if Koodo terminates the Agreement in accordance with the Service Terms, any Tab balance plus the Tab Bonus balance becomes due and payable. The remaining Tab balance and Tab Bonus balance will be calculated based on an equal monthly reduction over a 24-month period. Requires Koodo voice and data plan. Taxes (including provincial or municipal 911 fees, if applicable) and pay-per-use charges (including long distance and roaming) are extra. Offer cannot be combined with any other promotions or promo codes. Subject to approved credit with a 24-month TELUS Easy PaymentⓇ agreement (0% APR) on any in-market plan with data and voice included. TELUS Easy PaymentⓇ balance will be repaid over a 24 month period via equal monthly payments. Payment of any outstanding TELUS Easy PaymentⓇ balance, subject to applicable adjustments, is due upon termination, or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. A one-time connection fee of $80 applies to in-store and call center upgrades and activations. Connection fee is subject to change without notice.

2. Requires activation of a TELUS or Koodo rate plan.For an eligible activation, Mobile Klinik will provide customer with a $200 credit towards a repair. Activation and repair/replacement must be completed in the same transaction. Subject to approved credit.

3. Offer subject to change without notice. Includes (1) $100 discount on the iPhone 15 128 GB Good grade certified pre-owned phone, $150 discount on the iPhone 15 Pro 256GB in Good grade certified pre-owned phone, $150 discount on the iPhone 15 Pro Max 512GB in Good Enough grade certified pre-owned phone (2) a one-time $50 bill credit, inclusive of tax, provided that the customer meets eligibility requirements. Customers must activate a line with Koodo or TELUS at a Mobile Klinik store. Offer also inclusive of a $50 bonus-trade in top-up. Trade-in value determined at the time the eligible device is brought into store, at Mobile Klinik’s sole discretion, and is given to the customer at the time of the transaction, and may not be used at a later time. A one-time connection fee of $80 applies to in-store and call center upgrades and activations and is subject to change without notice. While quantities last. Offer not redeemable for cash or a cash equivalent.

4. Requires activation of a TELUS or Koodo rate plan. Activation and repair/replacement must be completed in the same transaction. Subject to approved credit.

5. In-person phone check-up includes a battery health check, charging, microphone speaker, sensor and screen tests. At participating Mobile Klinik stores only. If any repairs are recommended after the in-store inspection and diagnosis, a store representative will review the cost with you and obtain your consent before proceeding with the repair.