Introducing Limited Lifetime Warranty
At Mobile Klinik, certified pre-owned phones come with Canada’s only Limited Lifetime Warranty—available to eligible customers.
How Mobile Klinik’s Warranty Measures Up
When it comes to warranty coverage, not all providers are created equal. Here’s how Mobile Klinik stacks up:
*Note: Limited Lifetime coverage continues with an active TELUS or Koodo plan and is subject to parts availability and repair capabilities.
| Feature | Mobile Klinik | Other Used Phone Retailers |
|---|---|---|
| Warranty Duration | Limited Lifetime Warranty* | 0-6 months |
| Defects in Materials / Workmanship Coverage |  |
|
| Free Diagnostic Service | |
 |
| Repair or Replace Policy |  Repair / Replace / Credit |
 Repair only |
| Transferable Warranty | (IMEI-based) |
|
| AI Testing & Inspection Technology | |
|
What's Covered
Covered
Manufacturing defects in parts or materials
Workmanship issues affecting functionality
Free in-store diagnosis and repair service when possible
Common examples of warranty-covered issues:
Issues with device not powering on or charging
Microphone or speakers no working properly during calls/voice recordings
Bluetooth or Wifi or cellular not connecting
Not Covered:
- Cosmetic or accidental damage (cracks, scratches, liquid damage)
- Damage from wear and tear or unauthorized repairs
- Issues caused by accessories not approved by Mobile Klinik
- Software issues or changes to network compatibility
- Normal battery degradation
Find the full Detailed Limited Lifetime Warranty Terms and Conditions here.
Bring Your Warranty to Life
Whether you’re browsing for your first Certified Pre-Owned phone or looking to upgrade with confidence, Mobile Klinik’s Limited Lifetime Warranty is one of the strongest reasons to shop with us.
To qualify, simply:
1. Purchase a certified pre-owned device online or in-store
Browse CPO devices
2. Visit any Mobile Klinik store across Canada and activate it with a TELUS or Koodo Mobility Plan
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Once your device meets these conditions, it will be eligible for limited lifetime coverage—a benefit tied to the phone itself, not the original owner.
Whether you’re upgrading, replacing, or buying your first pre-owned phone, the Limited Lifetime Warranty gives you added assurance for the long haul.
Existing TELUS or Koodo customers who purchased a Mobile Klinik certified pre-owned phone are already covered as long as the TELUS or Koodo service remains active. Not on TELUS or Koodo? No problem. Every CPO phone still includes a 12-month limited warranty covering defects in materials and workmanship.
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