FAQ

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FAQ

FREQUENTLY ASKED QUESTIONS:

How long do repairs typically take?

Visit us at a Mobile Klinik store. Our professionally trained technicians will immediately diagnose your device and provide a quote for repair (in the case of water damage, the diagnosis may take longer). In most cases, we can repair your device in less than 60 minutes.

What is your repair warranty?

We offer an industry-leading lifetime parts and labour guarantee on all of our Mobile Klinik repairs.

Do I have to make an appointment for repairs?

You don’t need to make an appointment to get your mobile phone repaired as accidents can happen at any time.

But to ensure that our technicians can repair your smartphone in the quickest possible time, please contact us so we can check that the required parts are in stock. The price quoted for a repair is valid for one month.

Do you sell Smartphones?

We offer a great selection of Certified Pre-Owned devices that have been expertly refurbished by Mobile Klinik technicians and come with a one-year warranty. Ask in store for details or visit the Certified Pre-Owned devices section of this website.

Do you buy my used phone?

Yes, the expert technicians at Mobile Klinik will assess and evaluate your used phone for cash, on site. It’s a convenient and safe way to make cash or credit from a smartphone you no longer want. Visit our website for more details.

Is the quote free of charge?

Yes, and there’s no obligation. If your smartphone has broken down or the screen has been cracked or damaged, if your device has liquid damage or your home button or charging port is faulty, we can help. Once our technicians have made a diagnosis, they will give you an estimate for repair. In the event we cannot repair your smartphone, there will be no charge.

Where can I find a Mobile Klinik store near me?

The Mobile Klinik network consists of repair stores across Canada. Check out our locations to find a store near you.

Can you help me back up my data before repairing it?

Yes, we can create a secure back-up of your data, which we then reload back on to your device once the repair is complete.

Check out our dedicated page.

What payment methods do you take?

We take all major bank, debit and credit cards, Apple Pay and Mobile Klinik Gift cards; we accept cash, too.

What is Mobile Klinik's Data Security Guarantee?

Mobile Klinik has made the investment to ensure that all our employees are bonded, trained and regularly updated on data safety and privacy protection and security issues.Our processes, services, people are all dedicated to keeping your private information private and secure.

Still lost ?

If you cannot find an answer to your question, consult us below!

80+

STORES ACROSS CANADA

250+

CERTIFIED TECHNICIANS

200+

DEVICE MODELS

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