At Mobile Klinik, we prioritize your privacy and security.
To assist you in safeguarding your privacy, we’ve provided a set of guidelines to help you prepare your devices for trade-in or repair.
*Terms and conditions apply.
We're Here For You!
Our team members will ensure we protect your personal information:
Inform you of potential data or security risks we foresee.
While we will take all necessary precautions during repairs, we are unable to guarantee data security or prevent potential data loss.
Offer guidance on methods to protect your data and remove sensitive information.
Only access authorized device applications required for the repair.
How to Prepare Your Device For Repair
Here are some steps you’d need to complete to prepare your device for repair, we recommend that you complete these steps before visiting ourMobile Klinik Store. Our Store reps can also help you with this process.
1
Back up your device data.
2
Remove sensitive data such as banking information, emails, personal photos and videos.
3
Remove all device accessories (ex: cases, memory cards)
4
Prior to submitting your device for repair, enable the Repair Mode or Maintenance Mode if available. For specific instructions, visit your device’s Original Equipment Manufacturer (OEM) website.
5
For warranty or Protection Bundle + claims, please ensure you bring any relevant accessories and valid proof of purchase.
Visit the TELUS Support & Help Centre for information on how to complete any of these steps for your device.
How to Prepare Your Device For Trade-In
We recommend that you complete the following steps to make sure your device is ready to be traded-in at a store.
1
Back up your device data.
2
Remove device pins, passcodes, digital wallet/ payment methods, and sign out of accounts (ex: Google Factory Reset Protection, Find My iPhone).
3
Transfer eSIM or physical SIM card to a new device (if applicable).
4
Remove all device accessories (ex: cases, screen protectors, memory cards).
5
To keep this quote saved, do not wipe your device data, it will be wiped in store when finalizing your trade-in.
Visit the TELUS Support & Help Centre for information on how to complete any of these steps for your device.
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